Evaluating Digital Citizen Enagagement: A practical guide
Source: World Bank
Date: February 2016
Description: Published by Open Knowledge Repository of The World bank, this guide provides practical steps to assess how digital tools have contributed to citizen engagement and to understand the impact that technology has had on the engagement processes. Using examples and lessons from case studies from Brazil, Uganda, Cameroon, and Kenya, the guide discusses tools and guidelines that can be used to evaluate the expanding field of digital citizen engagement. As stated in the guide, "with growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analysing and evaluating data about these processes."